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The original item was published from 3/19/2020 5:29:00 PM to 6/1/2020 12:00:13 AM.

County News Flash

Campbell County News

Posted on: March 19, 2020

[ARCHIVED] Citizen/Employee Advisory Regarding County Operations - March 19, 2020

Citizen Employee Advisory

In an effort to keep our residents and staff healthy and safe, Campbell County officials advise using online services, email and phone calls to conduct needed County business, rather than personal visits to County buildings. At this time, County offices will remain open to meet your urgent business needs which cannot be met electronically/remotely. 

Emergency response services are still operational 24/7. However, residents may notice additional precautions in the days ahead (such as masks and other protocols) taken by first responders who interface routinely with the public. Any required protective measures for emergency response teams are not meant to alarm the public but rather further reduce risk to both service providers and residents being served. 

If you are experiencing an emergency, call 911 as usual. If you are reporting a non-emergency, please call the Campbell County dispatch center at 434-332-9574, 434-592-9574, or 434-283-9574. Staff will work with you to determine if your situation requires an in-person response from Public Safety personnel/volunteers or Sheriff’s Office personnel.

The Campbell County Treasurer’s Office asks that you mail or drop off payments and materials in the Outside Drop Box, located on the front, left-hand side of the Citizen Services Building (85 Carden Lane, Rustburg, VA 24588). The Treasurer’s Office may also be contacted via phone at 434-332-9590, 434-592-9590, or 434-283-9590 or through email at

The Commissioner of the Revenue’s Office will be operating at a reduced level of customer service until April 20, 2020, at which time the Commissioner will reevaluate the necessity of extending its limitations of service. 

The Commissioner of the Revenue will receive and process your 2019 Virginia State Income Tax Return and the county’s 2019 Real Estate Tax Relief applications that have been completed and are ready for processing.  Unfortunately, due to the current Presidential directive to minimize direct interpersonal contact, staff will not be able to personally prepare your 2019 Virginia Income Tax Return at this time.  You may deliver your 2019 Virginia Income Tax Return or 2019 Real Estate Tax Relief Application to the Commissioner by placing it in the Drop Box (again, located at the front, left- side of the Citizen Services Building in Rustburg). 

You may use any of the following acceptable methods to contact the Commissioner of Revenue’s Office, and a team member will discuss how they may be of assistance to you.

Telephone:        (434) 332-9518, 283-9518, 592-9518

Fax:                   (434) 332-9776

Regular Mail:    PO Box 66, Rustburg, Virginia 24588  


The Community Development Department suggests communication through emails and calls regarding plans, permits and applications. Please only visit the Community Development office if you have projects or issues that cannot be addressed remotely. General inquiries may be submitted to and/or 434-332-9596, 434-592-9596, or 434-283-9596.   

The Campbell County Department of Social Services requests that you refrain from visiting the office, and instead transact any business via telephone or internet in response to the COVID-19 pandemic. 

To apply for benefits online visit: 

To apply for all programs by phone: call 1-855-635-4370

For Medicaid only (applications and renewals): call CoverVA at 1-855-242-8282

To report abuse and neglect, utilize the following toll-free hotline numbers that operate 24/7:            

Child Abuse or Neglect Hotline:  In Virginia, 1-800-552-7096; 

                                                   Out-of-State, 1-804-786-8536

                                                   Hearing-impaired: 1-800-828-1120

Adult Protective Services Hotline:  1-888-832-3858

The local Social Services office may be contacted by telephone via the following numbers: 434-592-9585, 434-332-9585, or 434-283-9585.

As libraries will remain closed until March 31, we encourage residents to use our libraries’ online services.

For other departmental services, you are encouraged to visit the Campbell County website at, or call or email respective offices to obtain the information you need. A phone directory of Campbell County offices and services can be found by clicking here. 

If you need general assistance or help contacting a particular office, please call the Department of Public and Employee Relations at 434-332-9818, 434-592-9818, or 434-283-9818 or contact County Administration at 434-332-9525, 434-592-9525, or 283-9525. You may also email these departments at or  Staff would be pleased to direct your call or inquiry appropriately.

As we navigate daily operations, County and local health officials also remind residents, staff and visitors to: 

  • remain calm throughout these changes;
  • continue to wash your hands thoroughly;
  • avoid touching your face;
  • sneeze into a tissue/sleeve and depose of any waste appropriately;
  • properly clean and sanitize frequently touched surfaces;
  • stay home if you are feeling ill; and
  • avoid social group gatherings/events of over 10 people.   

For listings and updates to local government services or closures, please visit or click here.

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