Communications and Public Information

The Communications and Public Information Office provides citizens, media agencies, and internal departments with information about local government projects, issues, services, and programs.

The office produces various print as well as online resources and publications, including:

    • The Guide to Campbell County
    • Press releases
    • Public service announcements
    • Brochures, posters, presentations, and other educational materials

In addition, this office oversees:

    • Web content
    • FOIA request processing
    • Citizen engagement initiatives
    • News items
    • Notification services
    • Coordination of special marketing and public relations projects and events
    • Internal communications to County employees.

Transparency and the Freedom of Information Act


We value transparency and open government. For that reason we strive to provide courteous and timely access to public records as an extension of our customer service to citizens.

The Virginia Freedom of Information Act (FOIA), located in §2.2-3700 et. seq. of the Code of Virginia, makes sure that citizens of the Commonwealth of Virginia and media agencies have timely access to records (covered by the act) that are held by public bodies, public officials, and public employees. 

A public record is any writing or recording prepared by or held by Campbell County, its officers, employees, agents or volunteers that deals with the transaction of public business. These records can be:

    • paper records
    • electronic files
    • audio recordings
    • video recordings,
    • or any other format.

All public records are presumed to be open, but some may be withheld if a specific, statutory exemption applies. 

Your FOIA Rights

    1. You have the right to request, inspect or receive copies of public records. 
    2. You have the right to request that any charges for the requested records be estimated in advance.
    3. If you believe that your FOIA rights have been violated, you may file a petition in district or circuit court to compel compliance with FOIA.

Asking Campbell County for Records

You may request records by:

    • Website - Click here to access the record request online form
    • U.S. Mail – Communications and Public Information Office, P.O. Box 100, Rustburg, VA 24588
    • Fax – 434-332-9617
    • E-mail –
    • In-person – Campbell County Administration, 47 Courthouse Lane, Rustburg, VA 24588
    • Over the phone 434-332-9525, 592-9525, 283-9525
    • Exception

      : To request a public record from the Campbell County Commonwealth's Attorney's Office, contact that office's FOIA contact person:

Paul A. McAndrews
Campbell County Commonwealth’s Attorney
P.O. Box 236
Rustburg, VA 24588
Phone: 434-332-9520
Fax: 434-332-9696

FOIA requests, per §2.2-3704.1 (A) (1) of the Code of Virginia, 1950, as amended,  must:

    • Clearly identify the records you are seeking.
    • Provide reasonable specificity.  
    • Be submitted in plain English (written or spoken in nontechnical terms, using common understandable language).
    • Your request must ask for existing records or documents; FOIA does not require Campbell County to create a record that does not exist.
    • FOIA gives you a right to inspect or copy records; however, fees may apply for copies produced.
    • FOIA does not apply to general questions regarding the nature of Campbell County’s daily work (i.e. "Where is the Citizen Services Building located?" "When does the Recreation Department’s soccer registration begin?").   
    • You may choose to receive electronic records used or held by Campbell County in the regular course of business. Any electronic records requested will be delivered in PDF format via email, compact disc, or on a provided flash drive.
    • We will contact you if we have questions about your request or if we need further clarification.

Our responsibilities in responding to your request:

By law, we must respond to your request within five working days of receiving it. "Day One" is considered the day after your request is received. The five-day period does not include weekends or holidays.

If the request requires a great deal of research or staff time or will disrupt a large amount work, a seven day extension may be asked for, in compliance with the code, to provide enough time to gather to the information - giving us a total of 12 working days to provide you with the records.

We will ask for your name, legal address and contact information – we do not ask the reason behind your request.

       FOIA law requires that we make one of the following responses to your request within the five-       day time period:

    1. We provide you with the records in their entirety.
    2. We withhold all of the records that you have requested, because they are subject to a specific statutory exemption. If all of the records are being withheld, we must send you a response in writing. That writing must identify the volume and subject matter of the records being withheld, and state the specific section of the Code of Virginia that allows us to withhold the records.
    3. We provide some of the records that you have requested, but withhold other records. We cannot withhold an entire record if only a portion of it is subject to an exemption. In that instance, we may redact the portion of the record and provide you with the remainder of the record. We must provide you with a written response stating the specific section of the Code of Virginia that allows portions of the requested records to be withheld.
    4. We inform you in writing that the requested records cannot be found or do not exist. However, if we know that another public agency has the requested records, we must include their contact information in our response to you.
    • If you make a request for a very large number of records, and we feel that we cannot provide the records to you within 12 working days without disrupting our other organizational responsibilities, we may petition the court for additional time to respond to your request. However, FOIA requires that we make a reasonable effort to reach an agreement with you concerning the production or the records before we go to court to ask for more time.


You may have to pay for the records you request from Campbell County. FOIA allows us to charge for the actual costs of responding to FOIA requests. This would include items like staff time spent searching for the requested records, copying costs, or any other costs directly related to supplying the records.

For FOIA requests, Campbell County charges 10 cents per standard copied page (for black ink) and 25 cents per page for color copies.  Non-standard paper sizes will be assessed individually based on actual cost. Please note that Constitutional Offices (Sheriff’s Office, Treasurer’s Office, Commissioner of the Revenue, and Clerk of the Circuit Court) may have different rates as they are state-governed agencies. 

For requests that take over two hours of staff time to fulfill, an hourly rate will be charged to cover the time needed to compile and process the information.  A cost estimate will be provided in advance based on actual staff time needed to meet the request.   

If we estimate that it will cost more than $200 to respond to your request, we may require you to pay a deposit, not to exceed the amount of the estimate, before proceeding with your request. The five days that we have to respond to your request does not include the time between when we ask for a deposit and when you respond.

If you owe us money from a previous FOIA request that has remained unpaid for more than 30 days, we may require payment of the past-due bill before responding to your new FOIA request.

Commonly Used Exemptions

The Code of Virginia allows any public body to withhold certain records from public disclosure. These exemptions may be found in Title 2.2, Chapter 37. The following are a few common exemptions:

    1. Personnel records (§ 2.2-3705.1 (1) of the Code of Virginia)
    2. Records subject to attorney-client privilege (§ 2.2-3705.1 (2)) or attorney work product (§ 2.2-3705.1 (3))
    3. Vendor proprietary information (§ 2.2-3705.1 (6))
    4. Records relating to the negotiation and award of a contract, prior to a contract being awarded (§ 2.2-3705.1 (12))
    5. Records recorded in or compiled exclusively for use in closed meetings - (§2.2-3705.1(5)).

Other FOIA resources:

The State of Virginia FOIA Advisory Council