Emergency Medical Services (EMS) Billing Policy Update
The Campbell County Department of Public Safety is committed to meeting the highest standards of excellence and personal medical care when responding to the emergency needs of local residents, as well as visitors.
To continue this level of quality service and offset funding gaps in the midst of growing 911 call volume and emergency response demands, Campbell County’s EMS billing policy and its respective rates were updated by the Campbell County Board of Supervisors on Aug. 2, 2016.
Please note that one new component approved in the billing process is a $100 fee for EMS responses that do not require ambulance transports to a medical facility. As non-emergency 911 calls often pull away valuable time and resources from anyone facing a life-threatening crisis, please consider other transport options to get the appropriate services you need. A listing of non-emergency transportation providers is provided in most telephone directories.
Note: Altavista EMS operates under a separate emergency medical framework, rate structure, and billing system. Their fees apply to transports within the Altavista area as well as to their mutual aid response efforts throughout the County.
It is important to remember that under no circumstance will anyone be denied EMS service based on ability to pay or insurance status. Anyone needing emergency assistance should call 911 immediately, without hesitation.
How the Billing Works
The Campbell County Department of Public Safety, through a billing company named McKesson, submits claims on your behalf to your insurance company, based on the level of care received during ambulance transport.
After the insurance provider has paid their portion of the bill, an invoice and instructions for paying the balance will be mailed to you.
Outstanding fees must be paid within 90 days to avoid legal processing, unless you are on a payment plan or qualify for exemption per the County’s financial hardship criteria.